Refund policy

We want you to love your Aurawave. If something isn't right, we're here to help.

 

30-Day Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it, with proof of purchase.

 

How to Start a Return

Email us at support@shopaurawave.store with your order number and the reason for the return. Our team will reply within 24-48 hours with return instructions and the correct return address. Please do not send items back before contacting us - returns sent without approval cannot be processed.

 

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

 

Damaged, Defective or Wrong Items

Inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, email support@shopaurawave.store within 48 hours of delivery with photos and your order number, and we'll make it right with a replacement or full refund at no cost to you.

 

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

 

Non-Returnable Items

Gift cards and items marked final sale cannot be returned.

 

Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, as long as they have not yet shipped. Email support@shopaurawave.store as soon as possible.

 

EU / UK Cooling-Off Period

If your order is shipped to the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of receipt for any reason, provided the item is unused and in its original packaging with proof of purchase.

 

Questions? Contact us any time at support@shopaurawave.store.